Crabtree IT Solutions LLP
At Crabtree IT Solutions LLP, we specialize in delivering customized software, web, and IT solutions with clarity, quality, and commitment. This Software Delivery Policy explains how our software products and IT services are delivered to clients.
š§© Scope of Software & IT Services
Our services primarily include digital and software-based solutions, such as:
- Website Design & Development
- Custom Software & Web Application Development
- Mobile Application Development
- Cloud Hosting, Server Setup & Maintenance
- SEO, Digital Marketing & Automation Tools
- IT Consulting, AMC & Technical Support
All deliverables are provided electronically unless otherwise agreed in writing.
ā±ļø Project Initiation & Delivery Timeline
- Project work starts only after payment confirmation (full or milestone-based) and final approval of requirements
- Delivery timelines depend on:
- Project scope & complexity
- Technology stack
- Client requirements & revisions
- Estimated timelines are clearly communicated during:
- Proposal stage
- Agreement / Work Order stage
ā³ Any timeline shared is an estimate, not a guarantee, unless contractually specified.
š¤ Mode of Software Delivery
All software and digital deliverables are provided through secure electronic methods, including:
- Email delivery
- Cloud storage links (Google Drive, Dropbox, etc.)
- Git repositories (GitHub / GitLab / Bitbucket)
- Server or hosting access credentials
- Client-provided hosting platforms
ā ļø Final delivery is considered complete once access/files are shared and acknowledged.
š Revisions & Client Responsibilities
- Revisions are provided as per agreed scope only
- Any additional features or changes beyond scope:
- Will be treated as new work
- May require additional cost & timeline
- Delays in delivery may occur if:
- Client approvals are delayed
- Required content, credentials, or inputs are not shared on time
ā ļø Delivery Delays
Delivery timelines may be affected due to:
- Change in project requirements
- Technical limitations or third-party dependencies
- Delay in client feedback or approvals
- Force majeure events (natural disasters, internet outages, etc.)
In such cases, clients will be informed in a timely manner.
ā Cancellation & Refund Policy (Software Services)
- Software and digital services are non-refundable once development has started
- Cancellation requests must be submitted in writing
- Any completed work till the cancellation date will be chargeable
- Refunds (if applicable) are governed strictly by our Refund & Cancellation Policy
š Ownership & Access
- Source code, files, and credentials are shared only after full payment clearance
- Intellectual property rights are transferred as per agreement terms
- Crabtree IT Solutions LLP retains the right to showcase completed work in its portfolio unless restricted by NDA
š Contact Information
For questions related to software delivery or project execution, contact us:
Crabtree IT Solutions LLP
š Office No. 402, E-56, Vijay Block,
Laxmi Nagar, Delhi ā 110092, India
š§ Email: info@crabtreeitsolutions.com
š Phone: +91-9625748831
